Curriculum Vitae M.J. Drenth
Curriculum Vitae
Mark Jan Drenth
Address
2585TD The Hague
the Netherlands
Cellphone +31 (0) 6 535 77 287 Netherlands
E-mail markjan.drenth@gmail.com
SKYPE TheHollander
Personal Information
Date
of Birth 24th June 1967
Age 47
Sex Male
Nationality Dutch
Haagse
Hogeschool
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The Hague, The Netherlands
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Period of study
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1989 - 1993
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Certificate completed 1992
Diploma Internet
Technology
Certificate E-commerce
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INFORMATION
TECHNOLOGY & Management
Haagse
Hogeschool 4 july 2001
Haagse
Hogeschool 26 march 2002
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Subjects covered
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Languages mastered
Dutch writing
& speech excellent
English writing & speech excellent
English writing & speech excellent
German speech good
French speech good
Military
Service Fulfilled from 1987 to1988.
Position Corporal,
Dutch Military Legal Department.
Hardware Experience
·
IBM Blade systems (19” Rack, UTP Cabling (RJ45) & Fiber
connections)
·
IBM Compatible PC’s and it’s components hard disk, memory, video,
etc.
·
Apple Mac (OS X)
·
Switches
·
Routers
·
Wifi Access Points
·
UTP Cabling (Cat.5) RJ45 connectors
·
Labelling
·
TCP/IP Bridges, routers & switches
Software Experience
Microsoft Windows 2008 – 2012 Server
set-up configuration
Windows 7 & 8.1
Outlook email Server
MS Office Applications Visio, MS PowerPoint, Word, Excel,
Call Logging systems BMC Remedy, Solve, Marval, Axios
Dameware Remote
control software
Computer Associates CA
Unicenter NSM: Administration & Implementation
Certificate date 5th July 2004
Certificate date 5th July 2004
CA Unicenter Software Delivery: Application
& Operating System Deployment
Certificate date 12th July 2004
Certificate date 12th July 2004
CA Unicenter Software Delivery: Managing Packages &
Software images Certificate date 12th July 2004
Software images Certificate date 12th July 2004
Professional Certificates
Altran BiSL
certificate 21 February 2011
LucidIT Fore Front
Identity Management OCG certificate
ITIL v3 Expert Bridging 22 September 2008
Prince2 Practioner 21 November 2008
PinkElephant
SA Cobit 4.1 23rd January 2008
ITIL
version 3 August 2007
Software Asset
Management August 2007 (ISEB)
Quintica
SA (Pty) Ltd IT Service
Management
ITIL Managers Certified (RED BADGE)
March 2007 (EXIN)
ITIL Foundation (Green Badge)
June 2006 (EXIN)
Professional
membership
·
Member of IT Service Management Forum SA and NL , ISACA Member
2009
GijimaAST ITIL Foundation Presence Certificate 2005
Project+ Certificate 2005
The Hague E-Commerce Certificate 26 March 2002
IT
Technicon Internet Technology Diploma 4 July 2001
Subject covered:
·
Internet definitions and concepts
·
Architecture of Web based applications
·
Data communication services incl.
·
LAN technologies incl.
·
Internet Architecture
Multimedia services
Multimedia services
·
Client/server aspects
·
Internet projects
CompuTrain
UNIX
System Administrator
Certificate 20 December 2001
Certificate 20 December 2001
ACCU
UNIVERSITY UTRECHT (The Netherlands)
DATA COMMUNICATIONS March - May 1989
KPN
Royal Dutch Telecom
Period
of training January 1996 - May 1996
Certificate completed in
May 1996 ISDN TECHNOLOGY Marketing Marketing ‘Mega kick’ PROJECT
Work experience
Most recent: period January 1st, 2012
till present
ONYOURMARK ZZP-er (Indepently registered Trainer, Consultant)
“Feel at Home in the
Hague” project:
Digital Marketing (online
promotions) Mail Chimp
Database and email list
maintenance
Software used MS
PowerPoint
NCOI Education: Providing training in
·
Networking Essentials TCP/IP v3, v6 introduction,UTP Cable
·
ITIL v3 & MALC
·
Cobit 4.1
·
TMAP Next
·
Social Media
Installation of Digital News systems
Organisation Ministry of Economy Agriculture
& Innovation (EL&I)
Relations Management
Current position Functional Application Manager
Location The Hague
Period May 2010 till October 2011
Software used Excel,
MS ForeFront
Activities Maintaining delivery of Relations information in
REBUS
(SQL based) and Connect, Oracle EBS (eRB)
Maintaining Identity management database
Testing Database and applications
interface functionality
Change handeling, on data and
software level
Describing BiSL
Proces descriptions (SharePoint knowledge sharing)
for the Relations department
for the Relations department
Roles
and Database Systems knowledge
and project involvement
Business demand & IT
alignment (BiSL)
Responsibilities Organizing Knowledge sharing event for the
Relations dept.
Organisation onyourmark.info
Current position Business Owner
Location Palmwoods,
Australia
Period September
2008 till october 2009
Activities Internet
Advertising & Marketing
Creative
Direction, Handling of Printed Matter
Technical
Computer and Network Support
Software used Adobe PhotoShop,
Macromedia DreamWeaver,
CSS
style sheets and Search Engine Optimization Tagging
PhotoShop
Digital Photography
Roles and
Responsibilities Business Development,
Customer Care, Billing
Customer organizations: Branch Actvities
JDODDS Property
Valuers Wi-Fi Setup
North Coast Woodwool Ltd Air conditioner Pads Factory PC and Backup / pricelist
Norman Robb, Cartographer Network Support
Robyne Cuerel Professional
Photographer Laptop installation
Studio Hair Hair
Salon Draft
Advertising
infiniterehab.com.au Wheel Chair Builder Website
Maintenance
Contract work:
Organization Lucid
IT Sydney (Australia)
Branch IT Service Management
Position IT Service Management Consultant
& ITIL Trainer
Contract period 28th
May – 31st July 2008
Contract Assignment Queensland Police, Public Safety Network
Software used Microsoft Visio, MS Word, Gmail calendar
Roles and Responsibilities Creation of ITIL Templates & Process Documentation
for
Change, Release and Configuration
Management,
Presenting
implementation plans for
service management tool
INFRA
Organization PinkElephant
SA (Pty) Ltd, Woodlands Johannesburg
Period commenced
on 1st of July 2007 till 16th May 2008
Position IT Service Management Consultant
Roles
and
Responsibilities: IT Service
Management training & coaching
Providing ITIL Foundation
Training
Business Assessment for IT
Service Management
Coaching of and Implementation of
IT Service Management
Reason
for leaving better opportunity at SMME
Organization Quintica
SA (Pty) Ltd, Bryanston Johannesburg
Position Service Management Consultant and ITIL Trainer
Period 1st
of July 2006 until 1st July 2007
Reason
for leaving better opportunity at PinkElephant Ltd SA
Branch IT Service Management
Responsibilities Providing ITIL Foundation Training
Business Assessment for
Service Management
Coaching of Implementation Service
Management Processes
Responsibilities:
·
Service Management Lead Consultant for Project CELTEL
Gabon
·
Disseminating Service Management to Strategic, Tactical en
Operational Level within a professional organization
·
Providing training in ITIL Service Management, raise awareness.
·
Carrying out process assessments.
·
Assisting Principal Service Management Consultant in documenting
and reporting on Service Management findings.
·
Advising in the best way to implement Service Management
·
Coaching the organization to a Service Management oriented
approach
·
Professionalizing IT originations and become accredited (i.e.
ISO20000)
·
Raising the Quality of IT Service Management
Activities:
·
Interaction with senior management to identify existing
processes, and/or the lack thereof.
·
Coaching the identified process owners in becoming fully aware
of the required activities.
·
Providing assistance in the setup of process documentation and
process RWO (Real World Objects)
·
Following guidelines set-out by the ISO20000 accreditation as
required by the client.
Organization GijimaAST
Group (Samrand)
Contracted to DTS/ABSA Bank (Member of the Barclays Group)
(Johannesburg)
Period May
2005 till 1st of July 2006
Position Capacity
& Performance Management Planner
IT Distributed Environment
IT Distributed Environment
Reason
for leaving better opportunity at Quintica Ltd SA
Branch Banking & Insurance
Job Description and Responsibilities:
Performing capacity planning services for the
Bank’s distributed systems as directed. Historical performance data analyses
providing value and mitigate risk to the Bank¹s line of businesses.
Responsible for developing:
·
Maintaining, recommending, documenting, and supporting
performance technologies for business units within the bank.
·
Interface with other systems management, performance
organizations, applications, vendor, technical staff in support of business
requirements and service level objectives.
·
Provide assessment, documentation, prioritization and execution
of existing and required tools, the methodologies and task plans to meet the
SLA’s capacity planning requirements·
·
System performance problem determination and trend analyses to
predict capacity requirements. BMC Remedy configuration management
Skills: Administration Windows 2003 Server platform experience ,
capacity planning experience in UNIX, Windows platforms -
Executive Presentation - Excellent verbal, written communication skills and organizational skills -
Self-motivated, a work well in a team environment or independently Hardware knowledge of IBM server systems
capacity planning experience in UNIX, Windows platforms -
Executive Presentation - Excellent verbal, written communication skills and organizational skills -
Self-motivated, a work well in a team environment or independently Hardware knowledge of IBM server systems
Organization AST
Group (Samrand)
Contracted to DTS
ABSA Bank (Johannesburg)
Position Software
Delivery Engineer
Period June 1st, 2004 – end of May 2005
Period June 1st, 2004 – end of May 2005
Branch Banking & Insurance
Tasks and Duties
·
Updating calls in BMC Remedy
·
Daily Server Maintenance and Control
·
Logistics of PC Hardware Server Deployment
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Applying Microsoft Patches Remotely
·
Packaging Microsoft Patches
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Microsoft WUS Updating
Release Management Responsibilities:
·
Managing Test Laboratory Environment for Microsoft Patch
Testing.
·
Maintaining
·
Instruction of use of Test Environment
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Monitoring the correct handling of PC Hardware Servers
·
Keeping Services up and running on Local and Staging Servers
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Installing necessary Software
·
Country wide responsible for operations of the infrastructure
Position Business Owner
Organization
OnYourMark cc (The Hague, Holland)
Period
October 2002 till
March 2004
Tasks
and Responsibilities
Delivery
of Maintenance Services
·
Restoration of Connections
·
Implementation of Wifi Network devices
General
management
·
Marketing of the business OnYourMark cc
·
Designing of advertisements
·
Assessment of performance of the venture
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Managing the financial administration.
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Managing client services
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PR for current and prospective clients
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Managing trade in computer parts
Nature
of the venture
·
Incident Management
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IT Support
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Network Support
·
Consultancy
·
Close cooperation with
South African – Dutch Chamber of Commerce (SANEC)
South African – Dutch Chamber of Commerce (SANEC)
Organization American School of the
Hague
Wassenaar, the Netherlands
Position Operational Systems & Network Manager
Period July 1998 until August
2002
Branch Education
Department Computer Department
Function
and General Responsibility:
Member of the Change Advisory Board
Creating and maintaining Ethernet-network
connections
Assisting during special implementation periods
in the yearly cycle
Routine implementation of procedures designed
to pro-actively avoid workstation failure,
Additional Tasks
·
Providing information about computer systems and network
components in budget periods
·
Maintain contact with suppliers of computer equipment
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Provide solutions for requests
Usual tasks Network
Manager
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Execution of scheduled jobs pertaining to: PC and Apple
Macintosh workstation installation and repair
·
Windows 9x and Macintosh software rebuild
·
Application software installation
·
Telephone and direct user support and response to questions
·
Guarding established standards
·
Assistance in execution of scheduled backups
·
Assistance during special project periods
Activities
additional to position
Training employees
Maintaining contact with
suppliers and other organizations
Level
of Authorization
·
Procurement of hardware and software
·
Support network and network functionality
Hardware
·
Network components 3com hubs/switches
·
FDDI implementation
·
UTP Cabling
Software used
·
Email server
·
Internet proxy (Netscape)
·
Educational Database system
·
School planning PowerSchool for Apple Mac
Achievement
·
Stabilizing network environment and standardizing workstations
·
Introduction of new mail system,
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Video-conferencing.
·
Upgrading of network environment and support for Internet
provider change.
Work experience
continued
Company BMC Software Services BV
Position Account
Manager
Period June/July 1998
Branch Software Wholesale
Position
description Technical Commercial
·
PR - Sales
·
Acquisition of new clients
·
Administrative Support Account managers
·
Terminal- and Network software Advice
Software NFS Gateway, Reflection, MetaInfo IP,SendMail
Position IT Migration Support
Company AEGON Insurance Company
Position
description Vocal Point for
Migration Windows95 / OS2 to Windows XP
Period 1 October 1997 until 15 December
1997
Branch Migration Support for 400 work
stations
Position description
·
Network Maintenance IBM Token ring
·
Data communication
·
User support and training
·
Print jobs & back-up
Release Management Responsibilities
·
Restoring resolving users profile in windows
·
Reconnecting user shares & printers
·
Secure network availability
·
Recognizing problems
·
Solving user problems
Company KPN Nepostel BV Dutch Telecom
Position PC
LAN consultant
Branch Consultancy organization
for Telephony and Postal Services.
Period June 1996 until January
1997
Department Middle East and Asia
Project Turkmenistan
·
Ministry of Economy and Finance
·
Ministry of Social Welfare
·
State Taxation Inspectorate
Position
description
·
Research for local government of Turkmenistan (Ashgabat) for
information needs concerning several Ministries
·
Feasibility study.
·
Advice on Local Area Networks.
·
Hardware choice and budget.
Duties
·
Visit to Ashgabat in Turkmenistan.
·
Visit ministries
·
Meetings and report creation.
·
Providing an in-depth report for the Government of Turkmenistan.
·
Report finalizing and contact with telecom consultant
Company PTT
Telecom BV
Position ISDN
Specialist
Branch Telecommunication
Period April t/m June 1996
Training Technical ISDN & Sales training
(Company’s Certificate)
Department PTT Telecom Business Center, Leiden,
the Netherlands
Position description
·
Organizing training for sales personnel
·
Communicative position (vocal point).
·
Contact to clients and salesperson important part of the work
activities. (Vocal Point ISDN).
·
Demonstrations ISDN functionalities &applications
·
Solutions for digital telecommunication needs.
Company Unitravel BV Leiden International Tour Operator
Position Assistant Systems Manager
Period 5th December 1995 until 29 March
1996
Branch System Maintenance Tourist industry
Position
Technology
description
·
Network Maintenance Novell 3.12
·
Data communication(protocol TCP/IP and IPX)
·
Viditel Application
·
User support
·
Print jobs & back-ups
·
Apple Mac email server maintenance
Responsibilities
·
Secure network presence
·
User support
Position Administrative and Geological Data Entry
Company Shell
Angola Team (EPO)
Carel van Bylandtlaan
Period 1 January 1994 until 23 March 1994
Branch Survey Data Entry and Apple PC Network
Maintenance
Position
Technology
description
Maintenance of TCP/IP (UTP) network the Apple/PC network and entering survey data into a
database
Responsibilities
·
Administrative and support for the computer network (Apple MAC
and PC’s)
Position Administrative workCompany Shell ManufacturingCarel van Bylandtlaan
Period 1 January 1994 until 23 March 1994
Branch Refinery and Plant information
Position
description
Setting up a Lubricant Knowledge Database, in
DBase IV
Responsibilities
·
Administrative and support for the structuring of documentation
in regards to Shell lubricants
Company Shell
Pension Fund
Rijswijk
Position Back Office Administration
Period 1 July 1989 until 29 August 1989
25 February 1991 until 11 March
1991
Branch Financial institution (Pension
Fund)
Position
Technology
description
EDS Data systems support for stock and bond
registration, fixings, back office administration.
Responsibilities
·
Administrative and support for the EDS System which was
introduced at the time,
·
Communication about the functionality of the system with EDS.
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